A customer asks. It answers from your help center and shows the exact article it used. Anything it cannot source goes to a person, not a guess.
The same brain runs on your website, WhatsApp or Slack, and answers in the language your customer wrote in.
From your widget, WhatsApp or Slack.
The closest help articles, ranked by the query.
The exact article and the line it used.
Refunds and cancellations get a ticket and a person.
No matching article, so a human takes over. It does not invent an answer.
Customers ask about refunds, prices and cancellation terms. Answer one of those with a guess and you are on the hook for a promise you never made.
So the answer has to come from your real help content, and the bot has to know when to stop and pass the question to a person.
This build answers from your knowledge base, cites the article it used, and sends anything sensitive to a person. Fast for the customer, and every answer traces back to a source you control.
Shown here on a demo help center. Tap a saved example, or type your own trap. Simulated data, real engineering.
This runs the same engine I would build for you. Try to make it answer something it cannot source.
Tell me where your help content lives and what your customers keep asking. I will reply with the fastest honest way to wire it up.